Our company uses Teamviewer with a commercial license. I have had quite a bit of experience with Logmein and WebEx as a consultant. For remote support, Teamviewer is easier and you can point an unlicensed user at their web site to get the free client. You can also easily brand their licensed product with your own company logo if you like that kind of thing. If your primary use is to provide remote access to internal computers, then Logmein wins. Especially if you purchase Logmein Central.
It has a great interface and is easy to break down users into groups and to restrict access to certain computers. If you need full client management for patching, file transfer, and inventory, the purchased version of Logmein works well for a small to mid-sized environment.
Team viewer has file transfer but not patching and usable inventory. Teamviewer does have a nice multi-user conferencing feature that works quite well. Logmein requires that you work with their join. Teamviewer is more like Outlook Communicator because it is always there and ready to go. Teamviewer has finally released a central console option but it is very clunky and not even close to Logmein Central for a usable tool.
However, if you would like more insight into what is going on within the remote PC, I would recommend getting a trial to Dameware. I use both Teamviewer and LogMeIn. We use Teamviewer more often for supporting our remote clients so we can monitor when they are online and remote in to aid in troubleshooting when needed. One of the bigger perks of Teamviewer licensing is if you have a team of techs that you want to share target computers with.
Within their online manager you can create shares, and as an admin, provide different permissions to those shares. But as a non-profit I would stick with the lower-priced to free options that work just as well for LAN usage. I work for a non profit also, and we decided to go with LogMeIn. We liked the integration with Spiceworks through plugins and the features it offers. We currently have 4 users with two licenses, meaning only two of us can use it at a time, but we usually don't run into eachother.
Only thing I sometimes don't like is the connection time. It takes 1 to 2 minutes to connect, but the features behind it are great. I have used logmein a few times but found it very slow and cumbersome. I really prefer to use Cisco Webex if I need my end user to see what I am doing otherwise I just use remote desktop manager. Never used Teamviewer.
I still cannot find a better value than LogMeIn central. Every user can easily log in to their machine from home with this product, and admins can access them regardless of location. We currently use TeamViewer Free We are seriously considering getting paid licensing for it though, as the connection times are fantastic. IT literally connects to the client machine within seconds.
Team Viewer is our preferred option, we use it on a daily basis and whereas extra channels are on the pricey side we have had no issues with running it this way.
Although I would recommend looking around for the remote version of your choice, it never hurts to have more than one opinion when committing to purchasing or using various version of software. I would stay away from any remote support utility with which you can't access machines in your network without a VPN connection Dameware. I like LogMeIn, but regardless of which utility you choose, you will want the ability to have unattended access to your machines at your convenience when you're not at work.
Collaborative tools are essential to running a business smoothly. While all three apps support instant chat, only RemotePC and TeamViewer support voice and video chat, which we felt gave them a real advantage. In a similar vein, we were happy to see that TeamViewer includes a range of meeting and presentation features, like scheduling, shared calendars, and screens-sharing with up to 15 people. Deployment and user management can be complicated and time consuming.
Fortunately, all three apps support tools to facilitate user management, including user groups and permission settings, and can be remotely deployed en-mass using Group Policy Management or similar script-running tools.
While both RemotePC and LogMeIn have some great features, TeamViewer ticks all the boxes in terms of compatibility, collaborative tools, and business integration. We found all three apps straightforward and easy to use. The interfaces are quite similar: a main dashboard gives you access to devices associated with your account s , plus additional features like user management and meetings.
But which remote access service is the best? I am of the opinion that both services are actually rather expensive. However, they do both have free trials that are appropriate in a couple of different situations.
Firstly, the free trials make testing the service a breeze. Secondly, some people choose to take advantage of the free version in a home setting. Though typically not appropriate in a professional setting, you can always use the free version to remotely connect and configure devices on your home network, such as a home-brewed server.
Instead, they sell a license of their product. After you have paid for the license, you never have to worry about making another payment again. Clearly, TeamViewer Remote is the more expensive option, but because you purchase a license, it is the better long-term choice. Many think they are committing business suicide because their higher prices are driving customers away. However, I think they are clearly trying to serve the business and corporate side of the market.
Before we move on to the features section, there are a couple of things I would like to point out. These two solutions are by no means the only remote access software technologies that offer free versions. If you want to play around in a home lab or provider remote access to some of your personal computers, there are two access software options I would highly recommend. Most Windows versions have the client that allows you to make a remote desktop connection pre-installed, but you will need to first configure the server.
Secondly, be aware that there are many open source implementations of remote access technology. Given the immense cost of a TeamViewer license, I was a little disappointed with the features and limitations imposed on the lower-end packages.
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